Overview
Business analysis is a topic of growing importance to projects and programs. The marketplace reflects this importance as practitioners increasingly embrace business analysis as a technique for uncovering business needs, managing requirements, and creating effective solutions to business problems.
Training for the business analyst role will help an individual’s expertise in business analysis. It will enable them to use these tools and techniques to improve the overall success of projects.
Autoliv reached out to us to train 30 Business Analysts across 11 countries.
The program was divided into two phases:
- Phase 1: Technical Skills training
- Phase 2: Socio Behavioural training
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Overview
The Deepak Group reached out to us with a unique requirement of bringing change to their senior leadership team. The organisation had identified a few key competencies for which the team had to be trained over five months.
The competencies covered in the program include:
- Leading Team
- Conflict Management
- Change Management
- Building Relationships
- Delegation
- Developing Others
The program was designed in three phases:
- Phase 1: Assessment Centre
- Phase 2: Development Centre
- Phase 3: Action Learning Projects
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Overview
The Edelweiss Group (officially known as Edelweiss Financial Services Limited) is an investment and financial services company based in Mumbai, India. The organisation reached out to us to design a program on Negotiation which applies to all the professionals in different company verticals.
Negotiation is a skill that everyone needs to perfect in the 21st century. Everyone negotiates, but not everyone wins. This course empowers participants with the skills it takes to be a successful negotiator.
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Overview
Emerson has joined hands with SP Jain School of Global Management to coach and mentor their high-potential business leaders. Coaching and mentoring are essential for a positive work environment. They enable both the individual and the teams to achieve their full potential.
Outcome
- Identify development areas
- Identify individual professional goals
- Bridge the gaps in the professional context as a business leader in line with the competencies defined
- Develop healthy relationships
- Promote professional and personal growth
- Set appropriate goals and assess progress for the team
- Continually improve competencies and develop new skills
- Problem Analysis, identifying solutions and actions
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Overview
The FIAT India Automobiles Pvt Ltd team reached out to us to conduct a learning day session on Innovation and the Future of Work at the organisation level. With more than 150 participants, the program was well-received by the audience with specific contextualisation on innovation in the automotive industry.
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Strategic Leadership Program for Business Leaders
Overview
The Strategic Leadership Program aims to teach the core components of leadership, vision, purpose, strategy, and values. The program helps to discover and develop specific skills and strategies suitable and necessary for your organisation. It also offers new insights on preferred leadership styles and how one can adapt.
Service and Process Excellence
Overview
Jyoti Bikash Bank has collaborated with SP Jain School of Global Management to conduct a training program for their branch managers on customer service and process excellence. This program aims to impart and enhance your skills with the contemporary developments and best practices around Service Excellence, making you future-ready.
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Overview
KPTL has partnered with SP Jain School of Global Management to conduct a training program on Project Management for their high-potential leaders. This program aims to impart and enhance your skills with the contemporary developments around Project Management in the construction sector.
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Overview
Quality Kiosk has collaborated with SP Jain School of Global Management to deliver a hybrid learning experience for their high-potential employees to enhance their behavioural and functional traits. This program has been designed around managerial development skills with a strong focus on people management.
- Six months of hybrid learning | 75% self-paced and 25% live sessions
- Specially designed for around 120 managerial level executives with an average work experience of 15 years
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Overview
SP Jain School of Global Management, in association with Tata AIA, has launched an Expert Connect Series on various leadership and technical topics with a rich pool of management experts. This program aims to enhance your skills with contemporary developments and help you practically implement them at work.
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Overview
VE Commercial Vehicles Limited (VECV) is a joint venture between the Volvo Group and Eicher Motors Limited.
In today's retail business, the role of a retail leader is crucial because the store leader determines the store's performance. Having the right mindset of intrapreneurship and entrepreneurship to transform personal initiative, innovative behaviour, and managerial skills into an individual performance is vital to success.
It is crucial to cultivate a result-oriented entrepreneurial mindset to retain the focus on results within the organisation and enable customer value creation through after-sales service to maintain customer retention and acquire new customers. This results in the need to understand the methods of customer centricity and service excellence.
Outcome
SP Jain School of Global Management designed and delivered a program on Business Management to the retail heads, which gave them an understanding of:
- Building Business Acumen
- Building Entrepreneurial Mindset
- Financial Acumen
- Sales and Service Excellence
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Overview
SP Jain School of Global Management, in association with Cipla University, has launched a Masterclass Series on Project Management with a rich pool of Project Management experts. This series aims to enhance your skills with the contemporary developments around Project Management and help you practically implement them at work.
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Overview
Elucidata had a requirement to equip its managers with the contemporary tools and techniques in Project Management. This program helped them with key concepts and skills that will enable them to connect better with clients, improve resilience, and drive sustainable growth.
Outcome
The program helped participants to:
- Understand risk assessment methods, including simulation, and risk reduction approaches
- Apply practical project management principles to successfully take a project from planning to rollout using real-world scenarios and hands-on exercises
- Practice essential project management skills to help mitigate time, budget, quality, and scope constraints
- Determine product scope by effectively identifying requirements, assessing and managing stakeholder expectations, identifying and managing risks, and meeting quality standards while navigating change requests.
- Examine essential aspects of projects, including communication needs of virtual teams, security, and testing
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Overview
SP Jain School of Global Management and FIAPL partnered to launch an online leadership program for high-potential employees. With the changing paradigm of the automotive industry, organisations need to develop an internal pool of leaders/successors to get future-ready.
Outcome
This program entailed the following broader level of engagement:
- Making employees future-ready, both in terms of self and creating an ecosystem of capabilities required to move to the next role with the changing environment of D-VUCAD (Disruption-Volatility, Uncertainty, Complexity, Ambiguity, and Diversity)
- Thinking strategically and innovatively and converting strategic thinking to effective execution, both in terms of value creation and extraction
- Result orientation, in terms of understanding and leveraging underlying drivers, influencing without power, taking difficult decisions, and creating aligned teams
- Financial literacy for business
- Emerging trends and the forces changing the world in the automotive industry
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Overview
SP Jain School of Global Management and IPCA Laboratories partnered to launch an Accelerated Management Program for the Plant Heads (PH) of IPCA Labs. Plant heads are responsible and accountable for delivering to existing marketing demands. They needed to understand how the business runs, how the company makes money, how the pharma industry works, and risk management. IPCA is looking at growing internal talent to the leadership level.
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Overview
L&T had a requirement to design and deliver a course on Supply Chain Essentials, which covers contemporary practices in the supply chain world, the latest technology, and the best practices considering how much the world has changed amid the COVID-19 pandemic.
Outcome
This course helped participants to understand:
- The use of technology in Supply Chain
- Handling remote negotiations (new vendors, new geographies, due diligence in terms of vendor’s strengths, future plans, terms & conditions, pricing and risk management)
- The recent trends in supply chain management (impact of globalisation vs localisation, geo-political impact, European Union, Atmanirbhar Bharat, among others)
- The latest trends in Logistics (challenges in sea route)
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Overview
This program aims to facilitate a rigorous, highly pragmatic, futuristic, and result-driven curriculum. The program offers to delve through the internal process chain and identify the bottlenecks to enhance productivity and efficiency for Marsh & McLennan Companies in an operational environment.
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Overview
SP Jain School of Global Management has collaborated with Robert Bosch to train their Mid to Senior Line Leaders from various businesses on intervention with several facets of Human Resource Management. The program focuses on the Six Pillars of Excellence as a part of the Talent Management Strategy. It aims to enhance your skills with the contemporary developments around Human Resources, making you future-ready.
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Overview
SP Jain School of Global Management has designed and delivered various programs for TCS, ranging from the Expert Connect series to functional programs and Leadership Development. The objective was to bring in an outside perspective and update the participants with the latest trends and developments in the industry.
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Overview
This bespoke program is in the interface of digital technologies and business models. It uses Artificial Intelligence (AI) as a general-purpose technology to demonstrate how multiple industries are disrupted.
The all-pervasive disruption of industries using AI makes it imperative that every business manager understands the application of the technology in their industry and how they can leverage it to create value for their organisation.
Outcome
This program helped participants to:
- Understand why disruption is taking place at the rate it is now
- Get introduced to AI, AI techniques (ML, Neural Nets, Computer Vision), and AI Functional Applications
- Learn how AI is transforming various industries
- Visualise how AI is going to impact their business
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Duration: 2 days
Overview
Being a good negotiator is crucial for the sales team. Regardless of whether you’re trying to get a cheaper price from a supplier, seeking new project resources, negotiating better terms and conditions with your manager or winning a bigger deal from a client – your success in your organisation depends on your skills as a negotiator.
Program Content
- Negotiating Styles
- Types of Negotiation
- Adopting ‘win-win’ or ‘win-lose’ negotiation styles
- Knowing your strengths and weaknesses
- The 7 essential characteristics of a world-class buyer
- Negotiator Personality Types
- Non-verbal communication
- Skilled negotiators’ dos and don’ts
- The Five Phases of the Negotiation Process
- Planning
- Discussion
- The Proposal
- Bargaining
- Closure
- Persuasion Techniques
- Persuasion Influence
- Reducing cost through persuasion
- Methods of persuasion
- Gaining trust
- Resolving conflict and dispute
- Negotiation tactics
- Dealing with different personality types
- Negotiation Mistakes
- Negotiation Decision-Making Traps
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Duration: 2 days (14 training hours)
Overview
The Change Management program is designed to deliver goods and services that create value for your stakeholders and generate growth and profitability. The program also helps develop leadership skills that align with your stakeholders and equips you to differentiate yourself from your competitors.
Audience
- Change Managers
- Chief Executive Officer
- Managing Directors
- Senior General Managers
- Department Heads
- Program Directors
- Chairman
Program Content
- Introduction to Change Management
- Dimensions to Change
- Pre-requisite for Change
- Resistance to Change
- Communicating and Implementing Change
- Change Failure
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Duration: 8 months
- Sales Associates and Deputy Team Leaders – 30 Hours (5 days)
- Team Leaders and Store Managers – 36 Hours (6 days)
Overview
The objective of the program is to identify high-performing retail employees and provide them with intensive retail sales and management training that prepares them for positions at Home Centre. The program has been designed around the following themes which are the required competencies for development:
- Functional retail selling skills
- Retail management skills
- Strong executive capabilities
- Business building/development
- Personal skills development
Audience
- Sales Associates
- Deputy Team Leaders
- Team Leaders and Store Managers
Program Content
- Introduction to Selling – A Review of the Advanced Retail Selling System
- Preparing to Sell – Personal and Store Preparation Activities
- Greeting and Building Rapport – Using the Stop, Drop, and 15 Rule
- Qualifying Customer Needs – The Importance of Lifestyle Questions
- Presenting your Solution – Motivating your Customer to Buy
- Asking for the Order – Closing the Sale
- Overcoming Stalls and Objections – Why Customers Do Not Buy
- Following up and Building Referrals – Ensuring Customer Satisfaction and Building the Business
- Building the Basket – Techniques for Upselling and Cross-Selling
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Overview
This strategic management program for retail is aimed to maximise retail revenues and increase customer satisfaction. The program focuses on the strategic aspects of retail services operations. It is designed for managers in a retail organisation with responsibility for creating and executing business plans.
The program emphasises on clearly crafting a retail value proposition, positioning your retail service offerings and creating an extraordinary delivery experience for your customers. It goes beyond innovation in building an unbeatable retail culture and supporting marketing strategy.
Program Content
- Strategic Management for Retail
- People Management in Retail Services
- Retail Excellence
- Financial Management in Retail Services
- Service Excellence in Retail
- Leadership and Interpersonal Skills in Retail Services
- Time and Stress Management
- Negotiation Skills
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Duration: 2 Days
Overview
Good information, a great idea or the best proposal are only half the battle. Being able to successfully present them by capturing an audience and taking them on a journey is what this program trains and prepares participants for.
Outcome
- Learn to design effective and engaging presentations
- Select the most suitable delivery method based on the audience, the environment and the message being delivered
- Master powerful and effective verbal and non-verbal communication techniques
- Gain insight into effective techniques for calming nerves
- Learn to create fantastic presentation tools to support the key messages
- Create compelling PowerPoint presentations
- Learn different tools to add diversity and interest to engage an audience
- Learn to pump it up a notch to deliver higher energy presentations
Audience
- Professionals of all levels from Merck, who want to enhance their communication and presentation skills and maximise their performance.
Program Content
- Verbal Communication Skills
- Non-Verbal Communications Skills
- The Brain Science behind Presentations
- Creating Fantastic Presentation Tools (including Flip Charts)
- Creating Compelling PowerPoint Presentations
- Wow your Audience with the Whiteboard
- Vibrant Videos and Amazing Audio
- Pumping it up a Notch
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Duration: 2 Days
Overview
A neuroscientific perspective of leadership and interpersonal skills for building and working in teams and for managing conflicts has become essential for managerial and leadership effectiveness. This program is designed to help the participants to:
- Learn how to manage their leadership styles and orientations, which influence their relationships with others, through a neuroscience perspective
- Understand the dynamics of interpersonal relationship within the workgroups based on the latest findings about the ‘social brain’
- Develop skills of working with others and managing teams, through the latest science of collaboration
Program Content
- Making Decision and Problem Solving
Explore the fundamentals of neuroscience, including basic brain anatomy and function, and dive into the science behind memory, attention, insight and decision-making. - How Leaders Need to Regulate their Emotions
Discover the neuroscience of emotions and how learning to regulate your own can bring about vast improvements in your productivity and relationships. - The Science of Collaboration
Learn about the science of the “social brain”, why it’s so important, and how to improve the effectiveness of your interactions by leveraging it. - The Leader as a Change Facilitator
Analyse the neuroscience of change, why we struggle with it, and how you can become a positive change agent in your organisation with this knowledge.
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Understand and get access to the latest knowledge in the areas of Artificial Intelligence (AI), Machine Learning (ML), Cloud, Blockchain and Analytics by providing and continually updating the curricula that will be used to train Redington employees in the basic knowledge about AI-ML, skills in the use of AI-ML models and tools, and advanced expertise in the use of AI and ML, especially as it relates to logistics.
1. Basic AI-ML Training
Duration: 7 Days
Overview
Become familiar with basic principles of AI and ML, some applications, and with elementary software AI-ML tools that can be used without any coding.
Audience
All employees who are considered suitable for technology training
Outcome
After completing this course, participants will:
- Understand how AI, ML, Cloud, Blockchain and Analytics work
- Become familiar with a few business applications of AI-ML, Cloud, Blockchain and Analytics and how they are formulated and solved
- Learn how to use some basic AI-ML software tools like Google AutoML and Microsoft Machinate and other Cloud, Blockchain and Analytics tools
2. Skills Training – AI-ML, Cloud, Blockchain and Analytics
Duration: 5 Weeks
Overview
Become familiar with AI-ML modelling, Python-based tools for AI-ML modelling, Data Science and ML modelling platform tools, and Cloud, Blockchain and Analytics technologies.
Audience
- All participants who have completed the Basic AI-ML course with distinction and have shown a special aptitude for advanced skills.
- The next level of managers who will need hands-on usage of technology and create tools with these new technologies.
3. Advanced Training – AI-ML, Cloud, Blockchain and Analytics
Duration: 15 Weeks
Overview
Become familiar with advanced AI-ML, Blockchain, Cloud and Analytics concepts and applications.
Audience
All participants who have completed the Skills Training course with distinction and have shown a special aptitude for advanced AI-ML training and possess some of the pre-requisites such as advanced coding, statistics, or some knowledge of AI-ML and related technologies.
Outcome
After completing this course, participants will:
- Be able to understand advanced AI concepts such as deep learning, reinforcement learning, and risky decision-making
- Become familiar with applications such as predictive analytics, machine vision, autonomous robotics, and natural language processing
- Acquire proficiency in the use of tools such as TensorFlow, Keras, and Spark ML
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Program Content
- Strategic Innovation and Design Thinking – 2 Days
- Introduction and Defining Strategic Innovation
- Design Thinking Experience
- Framing Strategic Issues
- Innovation Competency Cycle and Iteration
- Business Model Innovation
- Building an Innovation Democracy – The WL Gore Case
- Neuroleadership and the Science behind Human Collaboration & Interpersonal Skills – 2 Days
- Making Decisions and Problem Solving
- How Leaders Need to Regulate their Emotions
- The Science of Collaboration
- The Leader as a Change Facilitator
- Business Strategy – 2 Days
- Understanding the concept of strategy and the external landscape
- Building Strategic Value Inside a Firm
- Understanding your organisation’s capabilities and the competitive strategy
- Generic Competitive Strategy
- Realising Strategic Value Externally
- Sustainability of Strategy
- Strategic Thinking in the GCC and the Middle East
- Business Development – 2 Days
- Redefining Business Development and Significance
- The Business Development Role and Position in the Organisation
- Critical Review of the Sales and Marketing Process and Linkage to Business Development
- Managing Business Development
- Investigate Strategic Actions – (External/Internal)
- Execute Strategic Projects
- Orchestrate Strategic Management
- The Ecosystem and Integration of Business Development
- Connecting Strategy and Execution
- Understanding the Rules of Engagement
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Overview
Supply Chain Management involves the flow of materials and information among all the firms that contribute value to a product – from the source of raw materials to end customers.
Program Content
- Understanding Supply Chain Management
- Supply Chain Drivers and Metrics
- Designing Distribution Networks
- Designing Global Supply Chain Networks
- Demand Forecasting in a Supply Chain
- Coordination in a Supply Chain
- Managing Uncertainty in a Supply Chain: Safety Inventory
- Transportation in a Supply Chain
- Information Technology in a Supply Chain
- Rules and Regulation in Free Zones
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Program Content
- Exploring the role of value creation in acquiring and retaining customers
- Analysing market opportunities and risks with the focus on customer needs
- Exploring the buying-decision process of consumers
- Using product positioning as the foundation for developing the marketing mix
- Moving from standardisation to customisation in the world of one-to-one marketing
- Designing and managing the distribution channel for going to market
- Identifying unmet customer needs in the digital and social spheres
- Allocating resources and budgets effectively across diverse digital channels
- Examining the characteristics of profitable pricing practices
- Anticipating and adapting to change
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Overview
This program aims to bridge the gap between knowing and doing. It focuses on cultivating leadership skills through awareness and practice and helps the participants become more successful as a leader.
Audience
The program is designed for senior leaders and general managers at VFS Global, who are operating at or near the top of the organisation.
Program Content: 12 sessions of 2 hours each
- 21st Century Leadership
- Leadership and Strategy
- Leading and Implementing Change and Complexity
- Intrapreneurship within an Organisational Context
- Enhancing Leadership Success through Intercultural Intelligence
- Leadership and Results Orientation
- Leadership, Teamwork and Collaboration
- Leadership and Emotional Intelligence
- Leadership and Influence
- Leadership and Diversity Management
- Persuasion and Persuadability
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