SP Jain’s Service Excellence program is designed to help individuals and organisations enhance their customer service experience. The program will help you develop the ability to consistently meet, and even exceed, customers’ expectations by achieving a sustainable competitive advantage. You will understand the need, approach and methods of service excellence and learn to create customer value through your operations.
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On completing the Service Excellence program, you will be able to:
Our carefully crafted program content makes your learning practical, relevant and contemporary.
SP Jain's Service Excellence program covers the following topics:
Dr Christopher Abraham is a PhD in Business Administration (Design Thinking & Innovation) and has three postgraduate qualifications in HRM, Business Administration (Marketing), Labour & Administrative Law. He is a Certified Design Thinker from IDEO/Stanford and a Fellow of the Chartered Institute of Marketing (FCIM), UK. He has 35 years of experience in management consulting, marketing and management education in India, Singapore and the UAE.
He has been a Visiting Professor at many leading universities in Australia, the USA, Canada, Singapore and the UK. Earlier, in Dubai, he headed the Executive MBA program of XLRI, Jamshedpur, one of Asia’s top business schools.
His areas of expertise are Innovation, Design Thinking, Behavioural Design, Strategy, Neuroscience of Decision Making, Future of Education, Science of Happiness, Leadership, Human Potential, Entrepreneurship, Marketing and Strategy.
A much sought-after 3-time TEDx and international keynote speaker, Dr Abraham has successfully presented at numerous global forums and conducted many consulting and executive development assignments for global organisations, including The World Bank, The Executive Council (Government of Dubai), Emirates Airlines, SEWA (Government of Sharjah), Aramex, DHL, Procter & Gamble, LG, Reckitt Benckiser and AW Rostamani (Nissan Auto).
Awards & Recognitions
The ability to seamlessly integrate different functions through various initiatives have ensured that our team is motivated to initiate and sustain the ideas.
We find Savoir Faire to be highly systematic in their approach and they showed a very high level of involvement, incisive analysis and strong commitment.
I am very happy to recommend Mr Hariharan as a faculty for senior management of companies based on my interaction with him since the inception of VLFM at CII. Each year he brought new elements to the program, there was innovation and improvement in content and delivery. He is a very sincere and committed person who can make an impact.
Mr Hariharan’s understanding of quality tools and initiatives, his capability to articulate the impact on the bottom line and his methodology has proved very useful to the sourcing team members when they take up quality and improvement initiatives at the supplier’s end.