<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=717202372148975&amp;ev=PageView&amp;noscript=1">
451400496-service-excellence-banner 451400502-service-excellence-mobile-banner

Executive Education > Open Programs > Service Excellence


Program-Overview-BW Program-Overview-Col


SP Jain’s Service Excellence program is designed to help individuals and organisations enhance their customer service experience. The program will help you develop the ability to consistently meet, and even exceed, customers’ expectations by achieving a sustainable competitive advantage. You will understand the need, approach and methods of service excellence and learn to create customer value through your operations.

Key Highlights

start-date Black start-date Blue


To be announced soon

Duration Black Duration Blue


20 hours
Mode of Delivery Black Mode of Delivery Blue

Choose a Mode of Delivery

Face-to-face at Dubai Campus
Live Online
(You will have the flexibility to study from anywhere in the world)
Earn Black Earn Blue

Earn a

Certificate of Completion from SP Jain
Get SP Jain’s Black Get SP Jain’s Blue


SP Jain’s Executive
Alumni Status
Corporate And Early Bird Benefits Corporate And Early Bird Benefits

Avail exclusive

corporate & early bird benefits

Learning Outcomes

On completing the Service Excellence program, you will be able to:

  • Identify the service package required for your business
  • Understand the ever-changing customer expectations
  • Understand the highly visible operations
  • Identify specific challenges at your workplace and apply the methodology discussed
  • Understand multiple customer touchpoints
  • Overcome difficulties to maintain uniqueness
  • Identify key metrics of service excellence for your business and explore stability methods


Our carefully crafted program content makes your learning practical, relevant and contemporary.

SP Jain's Service Excellence program covers the following topics:

  • Uniqueness of Service
  • Service Strategy
  • Service Excellence – Stability of Operations
  • Service Excellence – Improvement
  • Aligning to the Voice of the Customer – Quality and Functionality of Service
  • Innovation in Service


How You Will Learn

Benefit from our application-based approach that includes experiential learning, case-led discussions and role plays.

Meet the Faculty

Dr Christopher Abraham
Professor and Head of Campus – Dubai
SP Jain School of Global Management

Dr Christopher Abraham is a PhD in Business Administration (Design Thinking & Innovation) and has three postgraduate qualifications in HRM, Business Administration (Marketing), Labour & Administrative Law. He is a Certified Design Thinker from IDEO/Stanford and a Fellow of the Chartered Institute of Marketing (FCIM), UK. He has 35 years of experience in management consulting, marketing and management education in India, Singapore and the UAE.

He has been a Visiting Professor at many leading universities in Australia, the USA, Canada, Singapore and the UK. Earlier, in Dubai, he headed the Executive MBA program of XLRI, Jamshedpur, one of Asia’s top business schools.


Take the Next Step

Contact us today to discuss how our program can help you and your organisation enhance your customer service experience.

About SP Jain BW About SP Jain Color

About SP Jain