Executive Education > Open Programs > Service Excellence
Service Excellence
Deliver exceptional customer service consistently and give your organisation a competitive edge
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CLASSES RESUME ON ALL CAMPUSES
We have resumed in-person classes safely at our Dubai, Mumbai, Singapore, and Sydney campuses.
Watch this video to learn more about the safety measures implemented at our Dubai campus:
We have implemented similar protocols at our other campuses aligned with the safety regulations put forth by the local governing bodies. Please visit our website for more details.
PROGRAM OVERVIEW
SP Jain’s Service Excellence program is designed to help individuals and organisations enhance their customer service experience. The program will help you develop the ability to consistently meet, and even exceed, customers’ expectations by achieving a sustainable competitive advantage. You will understand the need, approach and methods of service excellence and learn to create customer value through your operations.
Key Highlights
Date
To be announced soon
Duration
20 hours
Choose a Mode of Delivery
Face-to-face at Dubai Campus
or
Live Online
(You will have the flexibility to study from anywhere in the world)
Earn a
Certificate of Completion from SP Jain
Get
SP Jain’s Executive
Alumni Status
Avail exclusive
corporate & early bird benefits
Maximum Batch Size
25 students
(Benefit from personalised learning)
Program Fee
INR 25,000
(plus GST)
Learning Outcomes
On completing the Service Excellence program, you will be able to:
- Identify the service package required for your business
- Understand the ever-changing customer expectations
- Understand the highly visible operations
- Identify specific challenges at your workplace and apply the methodology discussed
- Understand multiple customer touchpoints
- Overcome difficulties to maintain uniqueness
- Identify key metrics of service excellence for your business and explore stability methods
Curriculum
Our carefully crafted program content makes your learning practical, relevant and contemporary.
SP Jain's Service Excellence program covers the following topics:
- Uniqueness of Service
- Service Strategy
- Service Excellence – Stability of Operations
- Service Excellence – Improvement
- Aligning to the Voice of the Customer – Quality and Functionality of Service
- Innovation in Service
How You Will Learn
- Classroom sessions
- Experiential learning
- Case-led discussions
- Role plays
Meet the Faculty
Dr Christopher Abraham
Professor and Head of Campus – Dubai
SP Jain School of Global Management
Dr Christopher Abraham is a PhD in Business Administration (Design Thinking & Innovation) and has three postgraduate qualifications in HRM, Business Administration (Marketing), Labour & Administrative Law. He is a Certified Design Thinker from IDEO/Stanford and a Fellow of the Chartered Institute of Marketing (FCIM), UK. He has 35 years of experience in management consulting, marketing and management education in India, Singapore and the UAE.
He has been a Visiting Professor at many leading universities in Australia, the USA, Canada, Singapore and the UK. Earlier, in Dubai, he headed the Executive MBA program of XLRI, Jamshedpur, one of Asia’s top business schools.
His areas of expertise are Innovation, Design Thinking, Behavioural Design, Strategy, Neuroscience of Decision Making, Future of Education, Science of Happiness, Leadership, Human Potential, Entrepreneurship, Marketing and Strategy.
A much sought-after 3-time TEDx and international keynote speaker, Dr Abraham has successfully presented at numerous global forums and conducted many consulting and executive development assignments for global organisations, including The World Bank, The Executive Council (Government of Dubai), Emirates Airlines, SEWA (Government of Sharjah), Aramex, DHL, Procter & Gamble, LG, Reckitt Benckiser and AW Rostamani (Nissan Auto).
Awards & Recognitions
- Twice Awarded ‘Best CEO in the World’ in 2018 & 2019 by Indo-UAE Business & Social Forum
- Twice winner of the Education Leadership Award – World Leadership Congress 2015 & 2017
- Regularly interviewed by leading TV & media channels like CNBC, Dubai Eye and Dubai TV
- Regular news columns and quotes in leading newspapers like Gulf News, Khaleej Times, The National, Times of India, Economic Times and The Hindu
Reviews
Ashok PanjwaniManaging Director, BBTL (Auto parts)
The ability to seamlessly integrate different functions through various initiatives have ensured that our team is motivated to initiate and sustain the ideas.
S GopalanCEO, Reem Batteries
Oman
We find Savoir Faire to be highly systematic in their approach and they showed a very high level of involvement, incisive analysis and strong commitment.
Prof Shoji Shiba
I am very happy to recommend Mr Hariharan as a faculty for senior management of companies based on my interaction with him since the inception of VLFM at CII. Each year he brought new elements to the program, there was innovation and improvement in content and delivery. He is a very sincere and committed person who can make an impact.
M N VaradarajanSenior Vice President, Material, TVS Motors
Mr Hariharan’s understanding of quality tools and initiatives, his capability to articulate the impact on the bottom line and his methodology has proved very useful to the sourcing team members when they take up quality and improvement initiatives at the supplier’s end.
Take the Next Step
Contact us today to discuss how our program can help you and your organisation enhance your customer service experience.
About SP Jain
SP Jain School of Global Management is an Australian business school that provides modern, relevant, and practical global business education. With campuses in the dynamic business hubs of Dubai, Mumbai, Singapore and Sydney, SP Jain is renowned for offering multi-city undergraduate and postgraduate programs. Year after year, the School has been ranked by reputed international publications such as Bloomberg Businessweek, Forbes, Times Higher Education–Wall Street Journal, The Economist and Financial Times
The Centre for Executive Education at SP Jain School of Global Management offers a wide range of programs tailored to your business needs. Our programs are designed to empower individuals and organisations to become more effective in the workplace by inspiring new ideas, learning through immersive experiences and applying the learnings for a lasting impact.