Negotiation is a skill that everyone needs to perfect in the 21st century. Everyone negotiates, but not everyone wins. This program empowers participants with the skills to become successful negotiators. Whether in business, public relations or personal life, a good negotiator consistently achieves his goals. This program will help you learn how to achieve your goals and succeed in meeting your needs through the art of negotiation.
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The Art of Negotiation and Conflict Resolution program is designed to help you:
Our carefully crafted program content makes your learning practical, relevant and contemporary.
|1||Introduction to conflict and the evolution of negotiation as a tool for resolution||Interactive Discussion|
|2||Introduction to Distributive Bargaining||The language of negotiations through a case study||Buying an Office Case|
|3||Processes and Tactics – Distributive Bargaining||Engaged Learning|
|4||Strategies for use in Distributive Bargaining||Simulation: Sally Soprano||Engaged Learning|
|5||BATNA, Hardball Tactics||Discussion|
|6||Integrative Negotiations||Video Workshop||Video Film Discussion|
Interests versus Positions
Invent Options, Mutual Gain
|Simulation: Mars Pen International Negotiation Case||Case Study|
|8||Seating Arrangements, Assigning Priorities||Engaged Learning|
|9||Cross Cultural Negotiations
Roles People Play
|Case Study: Mars Pen||Simulation|
|10||Anchoring and its use in negotiation||Case: Presidential Campaign||Case Discussion|
|11||Mirroring technique to engage your opposite number||Video Film Discussion|
|12||Simulation||Simulation NSPL||Interactive learning through participation|
Hansel D’Souza is a Keynote Speaker, Brand Consultant and Corporate Trainer. He owns a brand consultancy firm and has built over 50 brands across various domains. He has addressed and presented papers at more than 50 international conferences and seminars.
While he has spent his corporate life in marketing and branding, he has also taught general management subjects for over 25 years. His favourite topic is negotiation. His workshops are highly interactive. He captivates his audience with his humour, knowledge and vast experience. His motto is – to make learning fun!
The course is ideal for sales professionals, customer services professionals, managers and executives who need to negotiate effectively and anyone who wants to meet their goals through the power of negotiation.